Frequently Asked Questions

1. What can I find at PADMA?

At PADMA, you'll find a wide variety of products for personal well-being, mindful home decor, and spiritual practice. The store offers:

Yoga and meditation items: mats, zafus, bolsters, blocks, and accessories.

Aromatherapy products: incense burners, palo santo, diffusers, essences, and candles.

Energy and spirituality items: stones, orgonites, pendulums, salt lamps, and symbolic accessories.

Natural personal care options: brushes, auric sprays, deodorants, supplements, and more.

Holistic home decor items: Buddha statues, paintings, blankets, stickers, and candles.

Self-awareness products: cards, notebooks, books, and ritual kits.

2. What payment methods are available?

We accept various payment methods for your convenience, including credit and debit cards, bank transfers, and payments through digital platforms such as Mercado Pago and PayPal.

We also offer cash payment options, but only for purchases with in-person pickup at our pickup location in Villa Luro.

All payments are made safely and securely.

NOTE: PayPal is the only payment method for international purchases.

3. Do you ship nationwide? What is the shipping cost?

Yes, we ship throughout Argentina. For Buenos Aires and Buenos Aires, we offer private motorcycle couriers as a fast and personalized option. However, you can also choose shipping through Andreani or Correo Argentino if you prefer another option.

The shipping cost will be displayed based on the total purchase and location, in the final cart, just prior to checkout. If you have any questions, you can also contact us via WhatsApp: 1143991699

4. Do you ship internationally?

Yes, we ship internationally through FedEx, guaranteeing a safe and fast service. You can purchase from anywhere in the world and receive your order with door-to-door tracking. Shipping costs and times vary by destination.

5. How long does it take to arrive?

Orders sent by motorcycle courier are shipped Monday through Friday, with a preparation and shipping time of between 1 and 4 business days. For shipments via private courier (Andreani, Correo Argentino, or FedEx), the shipping time is the same. The estimated delivery time will depend on the postal service selected and will be notified before completing the purchase. You will receive an email with confirmation and tracking details for your order for added peace of mind.

6. Can I pick up my purchase in person? Do you have a showroom?

Yes, it is possible to pick up your purchase in person at our pickup location located in Villa Luro. To do so, you must make the purchase online by selecting the "Pickup at Padma" option. You can pick up your order once we confirm that it is ready for pickup.

We currently do not have a showroom or street location. We only offer the option to purchase through our online store. All of our products are detailed on the website with photos and descriptions so you can get to know them before purchasing.

7. What should I do if the product does not arrive in good condition?

Send an email to [email protected] with the subject "EXCHANGE" (in capital letters). If you would like more information, you can access the "Exchanges and Returns" section.

8. Do you offer wholesale sales?

Yes, we offer wholesale sales for certain products and categories. If you have a business or entrepreneur and are interested in reselling our products, you can contact us by email or WhatsApp to receive more information about terms, minimum purchase amounts, and our wholesale catalog.

9. Do the products have a warranty?

Yes, all our products are guaranteed against manufacturing defects. If you receive a defective item, please contact us within 48 hours of receiving it to arrange a refund or exchange. We do not cover damage caused by misuse or natural wear and tear.